what we do

BIMSA IT’s work encompasses a wide range of responsibilities, including the foundational setup for the Institute’s IT systems, develop university-wide standards & IT policy, general assistance for users, care of servers, email service, security, support for academic and research computing activities, and much more.

Below are our main areas of responsibility:

IT Infrastructure and Basic Services

• Maintain the campus network, internet, cloud computing infrastructure, enterprise infrastructure (central directories & authentication), central servers, central email, campus portal, storage, telephone system and other services
• Design and support the general desktop and office environment for the campus

User Support and Training

• Maintain the central service desk to support general users
• Provide support to departmental IT staff
• Coordinate and provide training in IT

Teaching & Learning IT

• Design and maintain IT and Audiovisual (A/V) systems of central physical teaching facilities - computer barns, lecture theaters and classrooms

Research IT

• Provide support to central research and academic computing activites
• Develop and enhance Research & Education Network
• Provide high performance storage for research data

Administrative Information Systems

• Provide solution architecture system administration and support for administrative information systems

Cybersecurity

• Design and maintain the University IT security policies and appropriate hardware/software protection​